Privacy Policy

Cactive Pty Ltd (ABN 61 667 172 394), a proprietary limited entity (‘we’, ‘us’ and ‘our’) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

Your privacy is taken very seriously. This privacy policy covers the scope of all products and services we own and describes the way we collect, use, disclose, and manage your data. We are committed to protecting your privacy and encourage you to frequently review this Privacy Policy to be informed of how we are protecting your information.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect has been provided in this section, but does not include all Personal Information we collect:

• your name
• account details and login information
• location data and demographic information
• user-submitted content including, but not limited to comments, photos and/or videos
• contact details including, but not limited to phone number, email address and addresses
• device and browser identifiers, including but not limited to IP addresses and user agents
• site usage data and site preferences

Your personal information is collected for the primary purpose to provide you with our products and services, to improve and ensure the quality and integrity of our services, and to provide you with a better experience.

• to provide you with our products and services
• to improve and ensure the quality of our services
• to provide you with a better experience
• to ensure the integrity of our services including for the purposes of investigations regarding fraud detection and prevention, cyber security threat mitigation & response and responding to legal requests and obligations

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• for the primary purpose for which it was obtained
• for a secondary purpose that is directly related to the primary purpose
• with your consent; or where required or authorised by law

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances including the following:

• where required or authorised by law
• third parties where you consent to the use or disclosure

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Cactive Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

These Terms of Use may be updated from time to time. Changes will be reflected on our website at cactive.com.au/privacy.

An archive of this policy is available at cactive.com.au/privacy/archive.

If you have any queries or complaints about our Privacy Policy please contact us at:

• legal@cactive.com.au