Answer customers from a help centre
Service spaces add request types, queues and SLAs counted in your business hours, approvals, canned responses and requests by email.
Help centre
Customers raise requests, follow and reply to theirs, read help articles and rate what's resolved. Open it to members, chosen customers or anyone who signs in.
Queues and SLAs
Queues show each request's time left. SLAs start, pause and stop on conditions, in business hours with holidays, and breaches can start rules.
Requests by email
Link a mailbox to the space: new mail raises a request, and replies with its key are added to it.
Approvals
A request type can wait for one approver or all of them, then move on as approved or declined.
See Tasks with your team's work
Tell us how your team plans and tracks work today, and we'll show you Tasks set up the same way.
- A walk through a space set up like yours
- Moving from Jira: importing a CSV export
- Questions about plans for larger teams
We use what you send to reply to you, as our Privacy Policy describes.
The form opens your email app with the message ready; nothing reaches us until you send it there.
Plan your team's work in Tasks
Every Business plan includes it, with Mail, Drive, Documents and the rest of your workplace.