Take people through steps over time
Draw a journey on a canvas: how people enter, the emails and texts they get, the waits between them and the splits by what they did.
How a journey works
Ways in
A segment read every hour, day or week, a form, a Customers record created, changed or coming to match, or the API.
Steps
Send an email or a text, notify members, change a Customers field or add people to a list. Texts go only to numbers whose owners said yes.
Waits and splits
Wait a while, until a date, or until a weekday and time. Split by a person's record, by whether they opened or clicked, or at random.
Goals and re-entry
A goal lets people out when their record meets it. Choose whether people can enter again: never, after some days or any time.
Versions
Publishing freezes a version, and people already in the journey stay on theirs while you change the next.
Numbers for each step
Each step shows how many people reached it, moved on, left and met the goal, and you can see who's in the journey.
Reach your own customers with Marketing
Complete and Enterprise include it, with Customers, Cloud, Git and the rest of your workplace.